Customized Personal Finance For What Matters To You

FAQs

Below is a list of general FAQs, as well as technical issues pertaining to Financial Psychology. Please read through the FAQs before contacting FPC for support. If you still have problems, or cannot find the answer to your inquiry, please contact FPC for further help. Thank You.

FPC Product Support

Moneymax - Why Should I Use Moneymax?

  • I already use a risk analysis questionnaire (or some other type of questionnaire with my client). How is Moneymax® different?

    Unlike a risk questionnaire or other assessments on the market, Moneymax® offers a more complete look at a client's money mindset. A risk questionnaire judges only their comfort level with risk. Interestingly, our research shows that there is only a small proportion of investors that can actually "stomach" risk.

    If you want to better serve your clients and impress prospective clients, you need to understand the full picture of how they understand money, not just their risk level. Moneymax provides information on over 12 financial traits identified by Dr. Gurney. This all-encompassing perspective allows you to better serve your clients.

  • I have been in the industry for years and I "know" people.

    Rapport isn't enough. Time after time, our advisors report long term clients telling them about money the advisor didn't know they had because the client finally felt comfortable with the relationship and felt their needs were being met.

    Moneymax® gives your clients objective evidence that you care about them, in addition to their money.

  • I don't particularly want to get "into" psychology with my clients.

    Moneymax is not a system to make you into an instant psychologist. It is a tool that addresses the psychological aspects of money and presents it to both the client and advisor in plain English in a way that is clear and objective-taking out the mystery of the hidden motivators.

Moneymax - How Do I Use Moneymax?

  • When do I give Moneymax®?

    It can be the very first thing. Why guess at what drives your client's money decisions? Moneymax helps you establish objectives as soon as possible.

  • How do I explain why I'm giving it?

    Because you want to understand what your clients truly need, not what you think they may need. You're interested in their point of view.

    Your clients will also benefit from greater self-knowledge of their uniqueness and an objective overview of how they think and feel.

  • How do I administer Moneymax®?

    Use one questionnaire for each client. In most cases, give your clients the hard copy version instead of having them complete it on the computer. You want this to be a personal and private process for them. Allow them to take it as privately and quietly as possible. It should take 5-10 minutes. Remind couples to restrain from discussing answers while completing the Moneymax questionnaire and always get a separate questionnaire from each.

    After you have your client's completed questionnaire, log in at the advisor site and input their responses.

  • What parts of Moneymax® do I share with the client or clients?

    All of the reports can be given to the client, except for the Professional Report. This report includes the client interaction strategy which is for advisors only and should not be given to the client.

  • What part of the Moneymax® reports are most meaningful to me, the advisor? Where do I focus?

    The Trait Report provides the most personalized information about your client and is the most effective report to focus on. Use the information in the Professional Report that discusses the client interaction strategy to help position your communication style.

Technical Support

Adobe Acrobat - Installation and Download

  • How do I download Adobe Acrobat so that I can view articles?

    Adobe Acrobat allows you to view PDF documents. In order to download Adobe Acrobat, click on the "download" link in the side navigation bar. Click on the Adobe Acrobat Icon.

    This will take you to the Adobe website. From here, follow the instructions to download and install the program. After you have installed the program onto your system, you will be able to view all PDF documents found in this website.

  • How do I download Flash Player so that I can view the online CE Classes?

    Flash Player allows you to view Flash files. In order to download Flash Player, click on the "download" link in the side navigation bar. Click on the Flash Player Icon.

    This will take you to the Macromedia website. From here, follow the instructions to download and install the program. After you have installed the program onto your system, you will be able to view all Flash files and online CE classes found in this website.

  • How do I download RealPlayer so that I can view the online CE Classes?

    RealPlayer allows you to view RealPlayer files. In order to download RealPlayer, click on the "download" link in the side navigation bar. Click on the RealPlayer Icon.

    This will take you to the Real website. From here, follow the instructions to download and install the program. After you have installed the program onto your system, you will be able to view all RealPlayer files found in this website.

  • I am unable to print out my Moneymax® profiles.

    First, make sure you have Adobe Acrobat Reader installed on your system.

    If you are able to print out other PDF files, but NOT your Moneymax® profiles, this means we are having technical difficulties. When this problem arises, we are alerted of the situation and are in the process of handling it. Be patient, and try to print your profiles again after a few moments.

  • How do I LOGIN to my account?

    In order to LOGIN to your account, use the LOGIN area on the side navigation bar. From here, you will be taken to a LOGIN page. Instructions for logging in are listed on this page.


© 2024 Financial Psychology Corporation. All rights reserved
® Moneymax is a registered trademark of Financial Psychology Corporation

All personal information entered on this site is kept strictly confidential and is not sold or shared with any outside parties. View our privacy policy.